Disconnection time: 8:00 – 3:00 pm (Except on Saturdays and Sundays)

Reconnection time : 3:00 pm onwards

Residential: P50.00 + 12% vat = P56.00

Commercial : P200.00 + 12% vat = P224.00

Before installing the meter, compliance with the documentary requirements and metering standards must be met first.

Documentary Requirements and Metering Preparation Standards Click! to go to page

To ensure compliance with the requirements, you may avail of the professional services of a BENECO-accredited electricals practitioners. Click! to view the complete list

In the event that you need an electric facility such as poles or overhead lines to be moved, please follow the steps below:

• STEP 1 – Get a Survey Map/Site Plan and Lot Title or valid proofs of ownership to the lot affected.

  You need a Site Plan showing the location of your site and the layout of any new or existing buildings. Indicate the exact location of the pole or line to be moved. Photocopies are accepted. Note: In case your scope of work requires permission from the local government unit or any other government agencies, you must provide details of the permission. (e.g. building permit).

• STEP 2 – Make a request

  You need to send a written request to BENECO along with the Site Plan and Proof of Ownership. Please remember to indicate your contact information.

• STEP 3 – Assessment and evaluation of request

  Upon receipt, our engineering staff evaluates your request and will contact you directly to discuss the next steps.

BENECO adheres to the provisions of Resolution No. 02, series of 2010 entitled “RESOLUTION ADAPTING TO THE AMENDMENTS TO THE DISTRIBUTION SERVICES AND OPEN ACCESS RULES (DSOAR),” by the Energy Regulatory Commission (ERC), to wit:

“Section 2.7.8. If an End-user submits a request to have the DU (Distribution Utility) modify, rearrange, relocate or remove any of the DU’s existing facilities for any purpose that does not result in a net increase in demand for electricity usage, the End-user shall be responsible for all costs attributed to such work. Such amounts shall be treated as a CIAOC (Contribution in aid of construction) not subject to refund. Xxx”

In the absence of a Site Plan and a valid proof of ownership, the labor and other incidental costs shall be paid by the requesting party while the cost of materials used will be shouldered by BENECO.

On July 10, 2017, the Department of Energy (DOE) and the Department of Public Works and Highways (DPWH) signed a Joint Circular entitled “Prescribing The Uniform Guidelines And Procedures For The Proper Payment Of Compensation And/Or Recovery Cost In The Event Of The Need To Relocate The Electric Cooperative Distribution/Subtransmission Lines For The Primary Purpose Of The Government.” The said circular allows the electric cooperatives to charge the cost of relocating the poles affected by DPWH and LGU projects. It became effective upon its publication on July 28, 2017. Download

Below are the salient points contained in the Circular:

The Department of Public Works and Highways (DPWH) and Department of Energy (DOE) signed a joint circular in July 10, 2017 providing the uniform guidelines for the payment and relocation of Electric Cooperative (EC) facilities affected by government projects. The goal is to strictly observe and maintain easements and to relocate and/or compensate improperly located electric cooperative facilities within government’s right of way (ROW).

Under the guidelines, programming or planning of upcoming DPWH projects like roads, bridges, flood-control structures, and government buildings will have to be coordinated with the National Electrification Administration (NEA) and electric cooperatives to address ROW concerns.

The DPWH prior to the preparation of its budget for a proposed government project will have to inform in writing the concerned electric cooperatives that their facilities will be affected with copy furnished to DOE and NEA, and to be followed by a joint survey and assessment of both parties.

Within 30 days after the joint survey, electric cooperative shall submit to the DPWH the proposed program of work for the affected facility with cost estimate duly certified by NEA, and bill of materials.

The DPWH will determine within ten (10) calendar days the proper compensation or relocation cost which amounts to present value of relocation of facility based on the NEA equipment and materials price index, less depreciative cost, plus dismantling/removal and disposal cost.

Upon determination of compensation, DPWH and electric cooperative shall execute a Relocation Agreement with terms of payment of compensation for the affected facility; details of affected facility and approved relocation site; project implementation schedule; target date of completion; and remedy in case of disagreement.

After the Relocation Agreement, DPWH is tasked to prepare a final program of work for its project with the amount of compensation for the electric cooperative affected.

The electric cooperative shall receive 50 percent of the cost of compensation prior to the removal of an Affected Facility and in case of disagreement or failure to execute Relocation Agreement within 15 days, DPWH shall deposit the 50 percent cost of compensation to NEA.

DPWH shall then notify the electric cooperative in writing of a Deposit Notice, which entails the EC to remove the affected facility within seven (7) day Removal Period.

Failure of electric cooperative to remove the affected facility will permit DPWH to immediately relocate the affected facility and in case the electric cooperative causes the delay in removal, DPWH can deduct 10 percent per day of the relocation cost until the removal of the affected facility.